Using technology also helps to dissolve prejudice and cliques within the workplace. With each other – using new platforms like groups on IM services or group calls via Google Hangouts, employees can speak to one another easily.With customers – using technological tools like bots, apps like WhatsApp or Messenger or free calling platforms like Facetime or Skype, it is easier than ever to provide quick, efficient and international customer service.Some ways in which businesses use technology communication include: Today it would be asinine to neglect how technology has changed business communication. The impact of technology in the workplace is immeasurable. Medium states that “technology has not only changed the way we live our lives, but the way we perform our daily tasks” and continues to mention how inexpensive and accessible communication now is, making it easy for even startups to invest in the right business communications and business communication tools. Interactive businesses are gaining ground on their adversaries. Business communication is integral to any workplace.īusinesses all over the world know the importance of talking to their employees and customers whether they be multinational companies like HSBC to small startups based in regional towns.įurthermore, the importance of technology in business communication and business collaboration is increasing.
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